Announcement: Statement and Text Reminder Issue

On 7/28/25, we discovered an issue where patients received statements and text reminders issued between 7/15/25 - 7/18/25 for balances that are incorrect and have already been billed to insurance. 

Many of these invoices are from visits ranging from 2020-2024.

We are working to get all balances cleared, and have a current list of all patients who have been affected by this issue. 

Please do not pay this balance. 

If you are unsure of whether your balance is accurate or have questions regarding a statement, please contact jackie@redwoodurgentcare.com for further clarification.

We apologize for any confusion and stress this may cause, and appreciate your patience while we work through this issue.

Online bill payments are now available through our secured portal! Click the link below to get started:

https://redwoodurgentcare.webpay.md/PP?PAGE=GUESTPAYFORM#/

Thank you for reaching out regarding billing. One of our staff members will respond to your request within 24-48 hours.

In addition to submitting questions here, you can also call the clinic directly Monday through Friday for assistance with any billing inquiries. Payments can be made online, by mail, over the phone, or in person. 

To reach our external billing company directly, please call Reenix Excellence at 707-273-4225 or send an email to redwood.reenix_user@outlook.com